FAQ

Q: Can Capoise Medswift bill Medicare or Medicaid for courier services?

A: Capoise Medswift does not bill Medicare or Medicaid directly. However, some healthcare providers may be able to use HCPCS codes P9603 (per-mile travel allowance) and P9604 (flat-rate travel allowance) to recoup transportation costs when collecting lab specimens from patients at home or in the community.

These codes:

• Are typically billed by clinical labs or qualified healthcare providers, not third-party couriers.

• Must be linked to a covered lab service (like a blood test) and be medically necessary.

• May apply when specimens are collected outside a clinical setting (e.g., patient’s home).

While we don’t bill insurance, Capoise Medswift provides the secure, compliant transport that enables providers to complete and bill for these services efficiently. We’re happy to coordinate logistics to support your billing workflows.

Q: Can I schedule recurring deliveries?
A: Absolutely. We support recurring medical courier routes for:
• Laboratory specimen pickups
• Medication delivery to outpatient locations
• Long-term care home visits
• Standing appointments from clinics and hospitals

Request recurring service through our Recurring Delivery Request Form or contact us directly to set up your schedule.

Q: How does Capoise MedSwift ensure chain of custody?
A: Every transport includes:
• Secure pickup and delivery logs
• QR code-enabled proof-of-delivery
• Digital timestamps and location capture
• Labeled UN3373 containers for diagnostic specimens
• HIPAA-compliant tracking and recordkeeping

Q: Are your temperature controls compliant with healthcare and regulatory standards?

A: Yes. Our transport protocols meet or exceed industry standards for clinical, pharmaceutical, and laboratory logistics.

Q: Does Capoise Medswift transport used needles or contaminated sharps?
A: No. Capoise Medswift does not handle the transport or disposal of used needles, syringes, or any contaminated sharps. We specialize in transporting sealed biological specimens and laboratory materials under HIPAA and DOT-compliant protocols.

Q: Do you provide biohazard waste pickup?
A: No. We do not provide medical waste collection or disposal services. Clients requiring those services should contact a certified biohazard waste handler.